Privacy Policy

Last Updated: 2025-03-06

1. Introduction

Welcome to Kuoljok Automation (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

  • Visit our website and any of our subdomains (collectively, the “Website”).
  • Provide information through our web forms, lead capture forms, or surveys.
  • Use our AI-powered proposal automation services (the “Services”).

If you have any questions or concerns about this policy, please contact us at alfred@briteflowautomation.com.

 

2. Data We Collect

2.1 Information You Provide Voluntarily

  • Contact Information: When you fill out a form or sign up for a consultation, we may collect your name, company name, email address, phone number, and any other information you choose to provide.
  • Business Details: If you request a demo or consultation for our Services, we may ask for information about your business processes, CRM systems, or relevant project details.
  • Payment Information (if applicable): If you purchase our Services, we may collect payment data (e.g., billing address, credit card details) to process transactions. However, payment processing is typically handled by a secure third-party provider, and we do not store your credit card information.
  • Support or Inquiry Information: If you contact us for support or with inquiries, we collect the information you provide so we can respond.

2.2 Information Collected Automatically

  • Log & Usage Data: We may automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information, and pages visited.
  • Cookies & Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to personalize your experience, analyze usage, and deliver relevant advertising. You can control cookies through your browser settings.

2.3 AI Data Processing

  • Proposal or Project Data: In providing AI-driven proposal generation, our systems may process data you input about leads, clients, or project requirements. We will only use such data as necessary to provide the Services and in accordance with this Privacy Policy and applicable law.

 

3. How We Use Your Information

We use your personal information for the following purposes:

  1. Service Delivery: To provide, maintain, and improve our AI proposal automation Services, including integrating with your existing CRM or third-party tools.
  2. Lead Generation & Marketing: To respond to inquiries, request demos, and send relevant marketing materials or newsletters (where you have given consent, if required by law).
  3. Payment & Billing: To process payments for Services and to manage your billing.
  4. Customer Support: To communicate with you regarding questions, technical support, or account issues.
  5. Analytics & Improvement: To analyze usage patterns and improve our Website, offerings, and user experience.
  6. Legal Compliance: To comply with applicable laws, respond to lawful requests, and otherwise protect our rights and the rights of our users and partners.

 

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, our legal bases for collecting and using personal data, as described in this Privacy Policy, depend on the personal data we collect and the context in which we collect it:

  • Consent: We may process your information if you have given us consent to do so (e.g., for marketing communications).
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., to provide our Services or respond to your inquiries).
  • Legitimate Interests: We may process data based on our legitimate interests (e.g., improving our Services, securing our Website), provided that such interests are not overridden by your data protection interests or fundamental rights.
  • Legal Obligations: In some cases, we may process your data to comply with legal obligations or in connection with legal claims.

 

5. How We Share & Disclose Information

We do not sell your personal information. However, we may share data in the following circumstances:

  1. Service Providers: We may share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, payment processing, CRM platform integrations).
  2. Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
  3. Legal Compliance: We may disclose information where required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  4. With Your Consent: We may share your information for other purposes if you explicitly consent.

 

6. International Data Transfers

Our servers and operations are located in the European Union. If you are accessing our Website or Services from outside these regions, please note that your data may be transferred to, stored, and processed in a different country. Where required, we implement safeguards (e.g., Standard Contractual Clauses) to protect your personal data during cross-border transfers in compliance with applicable data protection laws.

 

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. The retention period can vary depending on the type of data and the context in which it was collected. For instance:

  • Lead Data: Retained until it is no longer needed for sales or marketing follow-up, or you request deletion.
  • Customer Account Data: Retained for the duration of your relationship with us, plus any legally required retention period (e.g., for tax or accounting).

 

8. Your Data Protection Rights

Under applicable laws, including GDPR (if applicable), you have rights regarding your personal data:

  • Access & Correction: You may request access to your personal data and ask us to correct any inaccuracies.
  • Deletion (Right to Erasure): You may request that we delete personal data we hold about you if there is no legal reason to keep it.
  • Objection & Restriction: You have the right to object to or request the restriction of certain processing activities.
  • Data Portability: If we process your data based on your consent or a contract, you may request a copy of your personal data in a commonly used and machine-readable format.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, please contact us at alfred@briteflowautomation.com. We may request proof of identity before taking any action.

 

9. Security Measures

We use industry-standard security measures to protect against the unauthorized access, alteration, disclosure, or destruction of your personal data. These measures include:

  • Encryption in Transit and at Rest (where feasible)
  • Secure Access Controls (password-protected systems, two-factor authentication)
  • Regular Security Audits

Despite our efforts, no security system is completely infallible. In the event of a data breach, we will notify you and relevant authorities as required by law.

 

10. Cookies & Tracking Technologies

We use cookies and similar technologies to provide necessary site functionality, enhance user experience, and analyze website performance. By using our Website, you consent to our use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences via your browser settings, but disabling cookies may limit some features of the Website.

 

11. Third-Party Links

Our Website or marketing materials may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

12. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you learn that a child has provided us with personal data, please contact us so that we can take appropriate action.

 

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the date at the top and, if the changes are significant, we will provide a more prominent notice (e.g., on our Website homepage or via email).

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:

  • Kuoljok Automation
  • Dragsarmen 35, 8270 Drag, Norway
  • Email: alfred@briteflowautomation.com
  • Phone: +47 450 02 941

We aim to respond to all inquiries within a reasonable timeframe and in compliance with applicable laws.